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Frequently Asked Questions
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Outrageous Auctions takes immense pride in it's customer base, nearing 10,000 treating all customers like extended family, walking them through their payment process, answering all of their questions and easing any uncertainty that comes with the territory of buying diamonds and jewelry on the Internet. After decades of experience in marketing, the company founders had a meeting of the minds and Outrageous Diamonds was born. The founders sought to distinguish Outrageous Diamonds from its competitors. An online jewelry retailer unlike any other, Outrageous Diamonds provides special attention to its clientele and offers unique promotions and discounts that allow customers to get the best value. Customers can feel free to call the company's hardworking team at almost any hour of the day and be met with a welcoming reception. Every employee at Outrageous Diamonds is well versed in the diamond and jewelry industry and can provide a valuable education to insure customers feel comfortable making their purchases. The staff warmly shares in the happiness of customers looking for that perfect piece of jewelry, whether it be an engagement ring, anniversary, birthday or everyday gift. The company's suppliers and partners are among the largest diamond dealers in Israel and and Belgium. We are one of the largest importers of loose diamonds in the United States and are Manufacturers of nearly all of the jewelry listed on our website. The Outrageous Diamonds team is always thinking of ways to make their company more efficient, buy its diamonds and gemstones less expensively, and manufacture jewelry at the best prices to provide its customers with the best and most competitive prices possible. You can always feel confident buying from Outrageous Diamonds. The company is an eBay Titanium Powerseller (The highest level), a member of the prestigious Jewelers Vigilance Committee, and a verified seller through both Squaretrade and Verisign. We are also a bonded company ensuring every transaction is protected up to $25,000! Furthermore, we are part of PESA, the Professional eBay Sellers Alliance and are one of the top 100 eBay sellers which takes part in the eBay E-commerce forum with eBay's President Bill Cobb and CEO Meg Whitman.
What is your Shipping Policy?
Insurance with signature required is included with all packages USA-FedEx 2 Day $35.00 USA-FedEx Overnight $55.00 Canada-FedEx Priority $55.00 International-FedEx Priority $65.00
Do you ship internationally?
Yes
What is your Return Policy?
We offer a 7 day 100% money back guarantee!!! We pride ourselves on the high quality of our goods and our customer service. Please call 212-230-1616 if you have any questions or concerns. We are NOT responsible for customs fees if an item is returned from an International bidder. Please keep this in mind prior to bidding. There is a mandatory 15% restocking fee on all watches. Watches must be returned in unused brand new condition. Refunds will NOT be given unless watch is returned in condition it was sent.
What Customer Service help do you offer?
Please call 212-230-1616 or email us at support@outrageousauctions.com We usually answer all emails within 24 hours but occasionally will be longer during weekends or holiday. VISIT OUR 5TH AVENUE SHOWROOM IN NYC! Outrageous Diamonds 579 5th Avenue Suite 430 New York, NY 10017 Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at support@outrageousauctions.com or 212-230-1616 PLEASE NOTE: 5% MILITARY DISCOUNT DOES NOT APPLY TO WATCHES, GIA, OR EGL DIAMONDS. CANNOT BE COMBINED WITH PROMOTIONS, DISCOUNTS, OR APPLIED TO $1NR AUCTIONS.
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